Refund policy

At Bin Khuzaima, customer satisfaction is important to us. Please read our policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received the wrong product
  • You received a damaged or defective item
  • The product delivered is different from what was shown on the website

Returns are not accepted for:

  • Change of mind
  • Wrong size ordered by customer
  • Used or washed products
  • Products damaged by the customer
  • Sale/discounted items (non-returnable)

2. Return Request Timeframe

You must notify us within:

  • 48 hours of receiving your order
  • With video proof taken at the time of opening the parcel (mandatory)

Return requests submitted after 48 hours will not be accepted.

3. Required Proof

To process a return, you must provide:

  • Unboxing video (parcel must be unopened & clearly visible)
  • Product photos
  • Order number and customer name
  • Reason for return

Without proper proof, the return cannot be approved.

4. Return Process

  1. Contact us via WhatsApp / Email with the required proof.
  2. Our team will review and confirm if your return is eligible.
  3. You will then send the item back to us through courier.
  4. After we receive and inspect the item, we will issue approval or rejection.

5. Shipping Costs for Returns

  • If the mistake is from our side (wrong or damaged product), we will cover the return shipping cost.
  • If the customer requests a return for any reason allowed under our policy, but not due to our mistake, then:
    • Return shipping charges must be paid by the customer.

6. Refund Policy

Refunds are processed only when:

  • The product is unavailable/out of stock
  • We cannot fulfill your order
  • The return is approved after inspection

Refund Method:

  • Easypaisa / JazzCash / Bank Transfer
    (COD refunds not available — we transfer the amount digitally.)

Processing Time:

  • Refunds usually take 3–7 working days after approval.

7. Exchanges

If you received a faulty or wrong item:

  • We offer a free exchange
  • Replacement will be shipped once we receive the returned product

Exchange is not available for size issues or change of mind.

8. Non-Returnable Items

The following items cannot be returned:

  • Washed or used clothing
  • Items without original packaging
  • Custom or special orders
  • Discounted/sale items